Customer service can make or break your business.
If people find your employees are rude or don’t know what they’re talking about they’ll go elsewhere to make their purchases. You don’t want that, so it’s important to train them on good customer service and then monitor it so they continue to do a job with it. When customer service is high customer satisfaction will be even higher and that’s perfect for business.
Customer service can be in many forms and you may not even realize you’re doing it, so you must pay attention and know what you’re doing at all times. For example, if a customer walks through your door and says, do you have this product? If you don’t, but you have one that’ll do the same thing, you need to say, I’m sorry we don’t, but we do have this product and it’ll serve the same purpose. That’s customer service.